Terms of Business

TERMS OF BUSINESS

Declan Fitzgerald Financial Services (Trading as Rock Financial Group)

Authorised Status

 Declan Fitzgerald Financial Services (Trading as Rock Financial Group) is regulated by the Irish Financial Services Regulatory Authority a multi Agency Intermediary.

This firm does not have any ‘tied’ relationships with any institution that would compromise our ability to offer you independent advice and choice.

 Receive and transmit orders on your behalf for a product(s) to one or more of the product producers listed in Appendix 2 below.

Life & Pensions

Life Assurance companies provide products such as life cover, serious illness cover, income protection, savings, investments and pensions. Depending on your individual circumstances, we may provide you with advice in relation to the nature of these products and which product may be suitable for your needs. You may however wish to focus our advice on areas of particular interest to you. We can offer you advice on all Life Insurers listed in Appendix 2 and other insurers as regards whom we will use our best efforts to obtain information on their products. We can receive and transmit orders for such products on your behalf to the insurers in Appendix 2 below. Where you select an insurance product listed in Appendix 1 , we may offer you an ongoing advisory service in relation to that policy.

* Personal Retirement Savings Accounts (PRSA’s)

PRSA’s are available in two forms – standard PRSA’s with capped charges and Non standard PRSA’s. We provide an “execution only” service in relation to standard PRSA’s i.e. We can process your order with the relevant Life Offfice but we do not offer advice in relation to this product. If you require advice, you will be charged a fee commensurate with the work complete (see commissions and charges below)

Non-Life

We provide services in relation to the following non-life insurance products: household, motor, commercial, public liability and employer liability, contrators all risks, marine and aviation. We can give you advive in relation to the products of insurers listed in Appendix 2 and other relevant insurers as regards whom we will use our best efforts to obtain information on their products. We may receive and transmit orders on your behalf to the insurers listed in Appendix 2 below. Where we receive and transmit orders, we may also offer assistance to you in relation to processing claims on policies and on seeking renewal terms on your cover.

*Important Notice

To ensure continuity of cover, where you have an existing policy, which is due to expire and we have been unable too contact you, we may put continuing cover in force whilst awaiting your instruction. You will be liable for any premiums payable to the relevant insurer for the period of time between renewal and when we receive your instruction. You have the right not to avail of this service.

Remuneration Policy

Declan Fitzgerald Financial Services (Trading as Rock Financial Group) may apply an administration fee/charge/brokerage placing fee of not more than 25% of the total combined premium on new buiness, renewals and pro-rata amendments to non-life insurance policies and for broad based advice regarding claims, risk management and other like services. Fees are charged on a time spent and disbursement basis. Our current basic hourly (or part there of) rateis €220 for Directors and Consultants and €80 for support staff. In determining the rate and any additional charges, factors such sas specialist skills, complexity, value, risk, and urgency will be taken into account. An administration fee/charge /brokerage placing fee is deemed earned at inception/renewal/endorsement of a policy. An administration fee/charge/brokerage placing fee is a fee charged by a broker for placement of a new business or renewal policy or any alteration/change on an existing policy. Typically we charge a fee of €65 for Motor new business/renewal policies, €35 for Household new buiness renewal policies and €10 for mid-term alterations to any of these type policies. If we arrange a product for you with a Product Producer with which firm holds an agency appointment the hourly charge may be offset against commission payable by the Product Producer. For Mortgage business Declan Fitzgerald Financial Services (Trading as Rock Financial Group) is remunerated by commission of up to 1% from the completion of buiness with lenders listed in Appendix 2 below.

Where the commission payable by the Product Producer is greater than the administration charge the balance will be retained by the firm and where the commission payable is less than the administration charge the balance will be payable by the client.

Conflict of Interest Complaints

It is the policy of the firm to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict may arise we will advise you of this in writing before providing any business service. If you have not been advised of any such conflict you may assume that none arises. This firm has a written procedure in place for the effective consideration and handling of complaints. This procedure ensures that complaints will be recorded and written complaints acknowledged in written within 14 days. All complaints will be fully investigated and the outcome of the investigation will be communicated to the person who raised the complaint.

In the event that you remain dissatisfied with the firms handling of and response to your complaint contact may be made with the Irish Financial Services Regulatory Authority,P.O. Box9138, College Green,Dublin2 and/or the Irish Brokers Association,87 Merrion Square,Dublin2.

Consumer Protection

* Investor Compensation Company Ltd. (ICCL)

This firm is a member of the investor compensation scheme established under the Investor Compensation Act, 1998. This legislation provides for the establishment of a compensation scheme and to the payment, in certain circumstances to clients of firms covered by the Act. However, you should be aware that a right to compensation will only arise where money or investment instruments held by this firm on your behalf cannot be returned either for the time being or for the foreseeable future and where money or investment instruments held by this firm on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser 90 per cent of your loss which is in addition to the Compensation available under the “Investor Compensation Act, 1998” Declan Fitzgerald (Trading as Rock Financial Group) has professional indemaity to the value of €1,500,000 with chartis Insurance Ireland Limited.

Handling Client’s Money

Declan Fitzgerald (Trading as Rock Financial Group) will not accept payments in cash and by cheque in respect of all classes of insurance in the circumstances permitted under Section 25Gof the Investment Intermediaries Act, 1995.

Decaln Fitzgerald (Trading as Rock Financial Group) is not authorised to accept cash or negotiable instruments in any other circumstances.

Where the client fails to pay:

Premiums are due on / or before renewal / inception date. In the event that a client has received express written agreement of a 30 credit facility and fails to pay the premium(s) in full within the said 30 day term, the Firm will adavise the Product Producer involved and cover will be cancelled.

Receipts

Declan Fitzgerald (Trading as Rock Financial Group) shall issue a receipt for each non-negotiable or negotiable instrument or payment received. This is required pursuant to Section 30 of the “Investment Intermediaries Act,1995”. These are issued with your protection in mind and should be stored safely.

Signed on behalf of the company

Declan Fitzgerald

 

____________________

Declan Fitzgerald

Director

Appendix 2

Irish Life AssuranceCanadaAssurance Friends First Assurance Hibernian Life Assurance, New Ireland AssuranceZurich, Aviva Health Care

I confirm that I have been provided with a copy of Terms of Business of Declan Fitzgerald (Trading as Rock Financial Group) and I have read and understood those terms.

 

________________________

________________________

 

Date ________________________

 

 

Declan FitzGerald Financial Services trading as Rock Financial Group is regulated by the Central Bank of Ireland.